Pinkberry Values

A crucial aspect of being part of the Pinkberry community is being dedicated to our values. We expect each of our franchisees to believe in uncompromising quality, guest delight, entrepreneurial spirit, emotional connections, team member excellence and responsible growth.

We also expect you to exhibit each value in your store, setting a good example for your staff and providing outstanding service to each and every guest. By living the Pinkberry values, you are supporting every other member of the Pinkberry community and ensuring that your guests always have the ideal experience at your Pinkberry.

Connection to Kahala Brands^TM

When you’re a part of the Pinkberry community, you’re also a part of Kahala Brands, a leader in quick-serve restaurant franchising. Not only will you receive comprehensive training to get your franchise started on the right foot, but Kahala Brands will continue to be a powerful resource throughout your franchise journey.

With 28 quick-serve restaurant brands and decades of franchising experience, Kahala Brands has the expertise to support any franchisee. The Kahala Brands mission is “to create great experiences that make people want more.” And they provide Pinkberry franchisees with the resources to do just that.

Passion for the Product

It’s pretty simple: Pinkberry franchisees love our delicious, tart frozen yogurt. Starting with the first time you were served your sweet treat with two hands and a smile, you fell in love with our groundbreaking yogurt and our signature swirl. Being a part of the Pinkberry community means you get to share your love of Pinkberry with your guests, your community and your fellow franchisees. We’re all united by that Pinkberry passion!

A Strong Community

The Pinkberry community is dedicated to our values, connected to the power of Kahala Brands and joined together by a true passion for Pinkberry. Those strong community ties create a wealth of benefits for our franchisees.

The Pinkberry community will be a source of support for you as a franchisee. The support will come from the Pinkberry corporate team, the Kahala Brands franchise team, your fellow franchisees and, of course, the Pinkberry guests who will be pivotal to the success of your frozen yogurt business.

Now you have the chance to join this driven and supportive community. We are looking for franchisees like you who love our delicious, tart frozen yogurt and want to share it with your local market. If you are ready to become a part of the Pinkberry community, reach out to get more information about the Pinkberry franchise opportunity.

Franchise Process

We make it as easy as possible for potential franchisees to take their journey to franchise ownership. The entire process starts simply: reaching out for more information. After that, we will call you to discuss your goals, experience and your passion for Pinkberry. Then, we’ll give you our most recent Franchise Disclosure Document to review.

Once you learn all about this opportunity and get all of your questions answered, you will be ready to review and sign the Franchise Agreement, the document that officially makes you a Pinkberry franchisee.

Easy-to-Operate Business Model

Since 2005, we have worked to perfect our operations. And now, they are streamlined and easy to replicate in stores around the country. We make it as simple as possible to run a quick service restaurant. You and your staff won’t have to learn complicated recipes, instead your team will focus on the top-notch hospitality that makes Pinkberry stand out by serving up each cup of delicious, tart frozen yogurt with two hands and a smile.

Support From Pinkberry and Kahala Brands

Both Pinkberry and Kahala Brands will provide you with all of the support you need to be eased into franchise ownership. Kahala Brands is made up of 29 different brands that are all in the quick service restaurant industry. So, Kahala Brands has the expertise to address any operational concerns you might have or marketing challenges you might experience. You have our support every step of the way. It starts with training at our headquarters and includes some hands-on, in-store practice that will prepare you to run your own Pinkberry store.

Incredible Product

The best part about franchising with Pinkberry is, well, Pinkberry! Our delicious, tart frozen yogurt is an incredible product that has thousands of fans worldwide. Our franchisees are passionate about not only the Pinkberry brand, but also the product itself. Starting a business that already has fans that bring joy to our stores makes it so easy to get excited about bringing Pinkberry to your community. Pinkberry makes people happy. It’s that simple. When you franchise with us, you get to be responsible for some of those smiles.

Are you ready to start the process of becoming a Pinkberry franchisee? We’ve made it as simple as possible and we’ve perfected our streamlined business model. Along with the support of Pinkberry and Kahala Brands, you will be able to bring an incredible product to your own community. Start the franchising process today by reaching out for more information.

The Strength of the Pinkberry Brand

Pinkberry started in 2005 as a 600 sq. ft. shop in Los Angeles. Since then, we’ve grown to nearly 100 stores, serving up our tart frozen yogurt on both coasts and everywhere in between. In countries as far as India and Peru, the Original Tart Frozen Yogurt is being dished up to loyal customers with two hands and a smile. Our brand is stronger than ever, and we are looking for owners to bring a Pinkberry to their town or city.

Pinkberry is a brand with staying power. Since the beginning, we’ve been a well-known accessory to the stars. And now, thanks to social media, when celebs like Mindy Kaling and Oprah make a Pinkberry run, millions of their followers are reminded of the tart, swirly goodness of Pinkberry frozen yogurt – which has them ready to run to their closest Pinkberry location.

Our Signature Product is Completely Craveable

We’re known for reigniting the frozen yogurt industry. And it’s all thanks to our signature, delicious, tart frozen yogurt. Our product is truly unlike any other and that’s what keeps people craving Pinkberry.

Pinkberry’s level of quality starts at the beginning of our yogurt-making process. We start with real milk and real yogurt that is blended together in each store, each morning. Quality yogurt makes all the difference. And it really shines when topped with hand-cut fruit, chocolate and candy, or any combination of craveable toppings.

The care we take in crafting our flavors, making our products and even being sure to serve each customer with two hands and a smile, truly makes Pinkberry a stand out in the frozen yogurt industry – and it keeps Pinkberry fans flocking to their local franchise locations.

Our Model is Simple and Proven

The Pinkberry model is simple, even for franchisees without any food service experience. We know what we do, and we do it well. Pinkberry prepares each of our franchisees for ownership. In fact, the Pinkberry system has been designed to be easy to learn and implement.

Pinkberry (along with our parent company Kahala Brands) has the tools and resources to assist with supply chains, mixing and serving frozen yogurt and our commitment to customer service. Plus, we’re flexible; a Pinkberry franchise can fit almost anywhere.

The Pinkberry brand has staying power, our delicious, tart frozen yogurt is irresistible and our model is both simple and proven. These all combine to make Pinkberry an industry stand-out. If it sounds like the right franchise opportunity for you, reach out for more information about owning your own Pinkberry frozen yogurt franchise.

Passion for Pinkberry

We love Pinkberry; and we know our franchisees feel the same. For almost 15 years, Pinkberry has built brand recognition in communities worldwide. In fact, many of our franchisees began their relationships with Pinkberry as loyal customers. They learned as customers the importance of a quality product and service with a smile. Over the years, their passion for Pinkberry has grown and grown.

Our franchisees believe in our delicious, tart frozen yogurt, our proven system of operations, our distinct design and our superior service. A passion for Pinkberry is what fuels our franchisees. They understand what makes our brand so special and why we should consistently strive to exceed our customers’ expectations.

Dedication to Franchise Values

It is important for all Pinkberry franchisees to be dedicated to our franchise values. These six values shape our culture and guide our actions. Pinkberry franchisees who are committed to them bring the very best of Pinkberry to their customers in their own communities.

Uncompromising Quality

We always make sure that our customers receive the best frozen yogurt on the market. We believe in continuously raising the bar and exceeding our customers’ expectations.

Customer Delight

Nothing matters more to us than our customers’ happiness. That’s why each cup of delicious, tart Pinkberry frozen yogurt is served with two hands and a smile.

Entrepreneurial Spirit

Each Pinkberry franchisees is a business owner. They are trusted to make their own business decisions and take calculated risks. Our franchisees are bold problem solvers.

Emotional Connections

Each Pinkberry franchisee is a part of the Pinkberry community that includes other franchisees, our loyal customers and the corporate team. We believe in fostering real, meaningful connections with each member of the Pinkberry community.

Team Member Excellence

People are our brand’s future – and our strongest asset. That’s why we believe in helping our franchisees come up with innovative ways to recruit and retain great talent.

Responsible Growth

We trust our Pinkberry franchisees, as entrepreneurs, to make good choices that can lead to ongoing growth and more business potential.

Operational Excellence

Pinkberry franchisees achieve operational excellence in multiple ways. Pinkberry franchisees have experience in management and team leadership that allows them to effectively manage their staff. An effective staff is able to execute the Pinkberry system of operations that ensures each Pinkberry customer gets amazing service along with their tasty treat.

Franchisees with extensive operations experience also achieve operational excellence by not being afraid to roll up their sleeves and show their team how it’s done.

Great Pinkberry franchisees love Pinkberry and our amazing product. They are also dedicated to our franchise values – uncompromising quality, customer delight, entrepreneurial spirit, emotional connections, team member excellence and reasonable growth. If that sounds like you, then let’s get in contact so you can take the next steps on your Pinkberry franchise journey.

From the iconic décor, to the bright atmosphere, to enthusiastic employees helping out from flavor selection to the first spoonful, guests come to Pinkberry for the hospitality only we deliver. When you master the art of the experience, your Pinkberry can become something truly special.

Hospitality Sets Us Apart

Customers today want more for their money. They want to know who’s serving them and they want a personal connection with a brand. It’s not enough to have the best product on the market – although we do that too – you have to deliver that product in a way that shows consumers you care.

One of the biggest reasons guests choose Pinkberry is the fact that we take special care to make them feel welcome, greeting them with a smile and serving them with gratitude. We hand them their cup with two hands to show them that we care about delivering the best service possible. Everything that we do is built around that level of hospitality.

We’ll Teach You How to Deliver Excellence

In order to always deliver the ultimate satisfaction that’s become a part of the Pinkberry model, we give you the best tools and training in the industry. We immerse you in the idea of hospitality throughout the entire training process.

Your training includes a trip to the Kahala Training and Education Center in Scottsdale, Arizona. This comprehensive program will teach you about business practices and operational systems, while allowing you to get to know franchisees from other Kahala brands.

From there you’ll spend 80 hours in an operational Pinkberry shop, seeing firsthand how we create the experience that keeps guests coming back. You’ll learn how to greet guests, making them feel right at home; prepare their orders, so they get exactly what they want; and deliver their delicious treat, completing the process of satisfying another guest.

Pinkberry has been known for our amazing hospitality since our creation in 2005. Now, as a part of Kahala Brands, an industry leader in the quick service restaurant segment, we’ve been able to put even more energy into our hospitality, finding even more guests and cementing ourselves as THE name in the froyo game.

When you’re ready to bring some Pinkberry satisfaction to your market, contact us to find out about franchising with the best experience in the business.

A Pinkberry frozen yogurt franchise can work just as well in a small town in the Midwest as it can in a West Coast city. And one of the best things about the Pinkberry model is that, no matter where you are in the country, you can find fans of the brand, and of frozen yogurt in general.

Everyone Loves Froyo

There’s no one demographic that has to define the typical Pinkberry customer. While there are some commonalities, a frozen yogurt franchise can find fans among any group of people who enjoy sweet, frozen treats — and who know quality when they taste it.

The quality of the product is one of the distinguishing features that sets Pinkberry apart. We use real, fresh fruit and other high-quality ingredients, and our frozen yogurt comes in a variety of unique flavors, ensuring everyone gets the exact product they crave.

Like the quality of our product, the quality of our customer service puts Pinkberry in a class by itself. While many frozen yogurt franchise models choose to rely on self-serve methods, Pinkberry sticks with trained employees who serve up our frozen yogurt with the signature Pinkberry swirl, scoop toppings by hand, then deliver the cup to the customer with two hands and a smile. Wherever you are, that personal touch and commitment to customer service gets you noticed.

What About the Cold-Weather States?

Do people really want a frozen dessert when it’s below zero outside? The real question is, why wouldn’t they? A delicious treat is a delicious treat, and we’ve seen firsthand how people in cold climates can enjoy a Pinkberry frozen yogurt franchise just as much as those in warmer areas.

It’s not unusual to see someone strolling down the sidewalk in winter, enjoying the tart frozen yogurt they just got from one of our New York City locations. Pinkberry customers are a dedicated crowd and they won’t let a little weather come between them and their favorite frozen yogurt brand. And, of course, even the coldest climates have warmer summers, perfect for seasonal sales.

But, if you do want to ensure that people have a warm place to eat their dessert, many franchisees find locations inside shopping malls and other non-traditional locations to be beneficial. With foot traffic and space for seating, these venues can make great locations for a frozen yogurt franchise in any market.

The Associated Costs

Some markets make sense for a frozen yogurt franchise from a product standpoint. But don’t forget that this is also a business, and the market you choose can have an impact on the costs associated with maintaining the business.

Certain states have higher average rent prices and other costs that should be taken into account when choosing to open any business. Similarly, markets with lower rents and costs can be outstanding locations to open a new frozen yogurt franchise, taking advantage of the lower cost of operation.

Just because Pinkberry was founded in California doesn’t mean it’s exclusively a California brand. Whatever part of the country you live in, you’ll find fans of delicious, tart frozen yogurt who are primed to become Pinkberry customers. Sometimes, all they’re waiting for is someone like you to open a Pinkberry frozen yogurt franchise near them.

Customer Service is Universal

Anyone who’s worked in customer service, as a business owner or an employee, knows the importance of customer satisfaction. Every interaction with a customer matters, and they all contribute to the experience of the brand.

At Pinkberry, we pride ourselves on providing amazing customer service every single time. That begins with greeting the customer and explaining our flavors, and it lasts even after we’ve given them their order with two hands and a smile. Since we don’t rely on the self-service model that other frozen yogurt franchises depend on, our outstanding customer service keeps us fresh in the minds of our passionate fans.

We also provide full training in the Pinkberry method of ultimate satisfaction. During our comprehensive training, both at our Kahala Brands headquarters in Scottsdale, Arizona, and in an active store, we’ll show you exactly how to delight every customer and ensure that they have an outstanding trip to Pinkberry.

That training will also reinforce the idea that, at our core, Pinkberry is a customer service brand. Our customers love us for our commitment to their satisfaction, and they’re willing to choose us over other brands.

Regardless of your background, customer service is likely something you’ve experienced in your work history. Whether that’s in retail sales or even certain entertainment industries, you can build on that experience to determine how well you’ll do in a frozen yogurt franchise.

The Model is Simple

If you’re not used to working in food service, some aspects of the industry, like cleaning and food prep procedures, may be new. Thankfully, Pinkberry’s proven system is designed to be easy to learn and simple to implement.

We’ve perfected that system so that our franchisees can learn to mix flavors and prepare toppings even if they aren’t familiar with food service standards. We also provide supply-chain assistance and program training.

For business owners who aren’t used to the physical spaces of quick service restaurants, or who aren’t used to having a brick and mortar location at all, we have an exceptionally flexible footprint that allows your Pinkberry frozen yogurt franchise to fit almost anywhere.

A Pinkberry frozen yogurt franchise is an easy way to gain the brand recognition of Pinkberry as well as the ongoing customer base of a quick service restaurant. By mastering the training we provide, in the model that we’ve perfected, you can translate almost any business experience to the Pinkberry system.

Passion is What Counts

Many industries talk about passion. But for Pinkberry, passion is at the core of what we do. Our fans have passion for our brand, and they show it by coming back, sharing with their friends, and taking lots and lots of pictures. Our franchisees need that passion as well.

You can learn the system. We can teach you how to scoop toppings and achieve that signature Pinkberry swirl. Most aspects of the quick service restaurant industry can be taught. But no matter your background, what you need to bring is that passion for the Pinkberry brand and for putting in the hard work necessary to deliver ultimate satisfaction to every customer with your Pinkberry frozen yogurt franchise.

You get the consumer end of a carefully crafted experience that delights you, excites you, and keeps you coming back. A critical part of the Pinkberry model is our ability to exceed our customers’ expectations with every interaction. That commitment flows directly from the passion within our employees and our franchisees.

Our franchisees come to us with a passion for our product, our brand, and our ability to do more with the frozen yogurt franchise space than our competitors. Our training and support system give that passion a direction. Together we create the Pinkberry experience.

Why Passion Matters

Many frozen yogurt franchises rely on the self-serve model to cut down on employees and save on costs, letting customers serve themselves then weighing the final product to decide on price. While cutting corners may be a route that others choose to go down, it’s not the Pinkberry way.

Pinkberry locations have staff trained to provide outstanding customer service and deliver a top-quality product. Every aspect of the experience, from being told about our extensive list of flavors, to seeing that signature Pinkberry swirl, to being handed the final product with two hands and a smile, is built upon the idea that passion sets us apart. We’re not waiting for customers at the end of the line with a scale and a cup full of spoons. We’re with them throughout the journey.

Combined with our commitment to using the highest-quality, freshest ingredients, it’s clear that passion plays a huge role in the operation of every Pinkberry frozen yogurt franchise. Passion drives the desire to create a clean, modern space as well as the willingness to make every Pinkberry trip memorable.

How do we Define Passion?

We know it can be hard to nail down exactly what passion entails, other than enjoying the product and wanting to dive right in after posting to Instagram. But it’s important to understand that, for us, passion isn’t just some buzzword we throw around haphazardly. It’s a part of our core values that we believe makes us stand out in the industry and we know makes for a better experience for customers and franchisees alike.

We’ve built our brand, and our franchise system, on these values. They shape how we do business and they’re a big part of why we have such passionate and loyal fans. Understanding these values, and living them as a core part of your Pinkberry frozen yogurt franchise, will help you keep customers engaged with your location and the overall brand.

• Uncompromising quality in everything that we do, from products to customer service.
• Emotional connections that foster meaningful relationships around the brand.
• Customer delight must be a focus as we serve with humility and gratitude.
• Team member excellence is essential to the brand’s future and customer satisfaction.
• Entrepreneurial spirit drives us to act with courage and innovation.
• Profit and responsible growth act as our driving forces.

We hope you’ve already got a passion for our product. Now it’s time to find that passion for the way we do business and how we drive the experience of Pinkberry at each of our frozen yogurt franchises.